About Included Health
My friend Sarah kept talking about this app she used to book her kids’ check-ups, so I finally downloaded it on my Samsung phone about a year ago. I was tired of having my insurance card in my wallet, the pediatrician’s number on the fridge, and my own health records in some other app. The idea of having it all in one spot just sounded less chaotic. I wasn’t sure it would work, but after sticking with it, it’s the first place I go for anything health-related for my family. It saved me last fall when everyone got the sniffles back-to-back.
Features & Highlights
The best part is booking appointments. Finding a doctor who takes our insurance used to mean a long phone call during my lunch break. Now, I can search for a pediatrician or a dermatologist, see who’s in-network, and book an appointment right there. I did this on a Tuesday night after the kids were in bed, and it took maybe five minutes. The symptom tracker is also smarter than I expected. When my son had a weird rash, I logged it with photos over two days. Having that timeline ready for the video visit with the doctor was so helpful—she knew exactly what to look for. I don’t use all the wellness stuff, but the reminders for flu shots and physicals are a lifesaver for a forgetful mom like me.
User Experience
Setting it up took a little patience, maybe 10 minutes, because it had to pull in all our insurance details. But once that was done, everything just worked. The screen isn’t cluttered, which I appreciate. Big, clear buttons for “Find Care” and “My Family” are right there. I remember one Saturday morning, my daughter woke up with an earache. Instead of panicking, I opened the app, did a quick symptom check, and it walked me through what to watch for and immediately showed me available urgent care spots. It felt safe and guided, not like I was just searching the internet and getting scared.
Pricing
The app itself doesn’t cost anything, which is great. You use it to find doctors, book appointments, and track things. When you actually have a video visit or see a specialist you book through the app, you just pay your normal insurance copay, like you would anywhere else. There’s no sneaky subscription fee for the app. For our family, the free features are more than enough to be useful. It’s basically a free organizer for our family’s healthcare, and that alone is worth it.
Updates & Support
The app gets updates every few weeks. Sometimes it’s just small things, like making the calendar view easier to read. I had one issue last month where an appointment reminder didn’t pop up on my phone. I used the help chat in the app. They got back to me a few days later—I wish it was faster, but the person was really helpful and explained how to fix the notification settings. They solved my problem, so I can’t complain too much. It seems like they’re actively working on the app, which is a good sign.
Security & Privacy
This was my biggest worry, putting all our health info in one app. During setup, it clearly explained how my data is used and protected. I like that it needs my fingerprint or a PIN to open on my phone, so the kids can’t accidentally get into it. All the information is encrypted, and they don’t sell my family’s health data. Seeing that they take it seriously made me feel a lot better about using it long-term. As a parent, that trust is everything.
Can I use Included Health to book appointments with doctors who accept my insurance?
Yes, the app allows you to search for doctors like pediatricians or dermatologists and filter to see who is in-network for your insurance. You can then book an appointment directly within the app, which the review user did in about five minutes.
Does the Included Health app have a symptom tracker?
Yes, it includes a symptom tracker where you can log symptoms and even add photos over time. This creates a helpful timeline to share with a doctor during a video visit, as mentioned in the review when tracking a child's rash.
What should I do if appointment reminders from the app aren't showing up on my phone?
First, check your phone's notification settings for the app. If the issue persists, use the in-app help chat for support. A reviewer noted that while the response took a few days, the support agent was helpful in resolving the notification problem.
Is the Included Health app difficult or time-consuming to set up?
Initial setup requires some patience to input or pull in your insurance details, which a user reported took about 10 minutes. However, once completed, the interface is straightforward with clear buttons for core functions like 'Find Care'.
How does Included Health compare to just using my insurance company's website or app?
Included Health consolidates finding in-network doctors, booking appointments, storing health records, and tracking symptoms in one app. Unlike many insurance portals, it offers integrated features like a smart symptom tracker and family management, creating a more centralized healthcare organizer.
