About DKB-TAN2go
This app is designed to replace a physical card reader for authorizing online banking transactions with DKB. The concept is convenient: using a smartphone to generate a TAN code for payments. For customers seeking a more streamlined banking experience, this approach has clear appeal. However, after regular use, the app falls short of delivering the reliability needed for such a critical security function.
Core Features
The app serves a single purpose: when a user initiates a payment on the DKB website or main banking app, DKB-TAN2go should display a six-digit code to confirm the transaction. It also maintains a history of recently generated codes, which can be helpful for verification. Beyond that, there are no additional features—no account balances or transaction management. While the code history is a useful touch, the app’s core functionality is undermined by inconsistent performance.
Real-World Use
In practice, the app often introduces delays at critical moments. Users may find that after requesting a TAN, the app takes an extended time to synchronize, displaying a “Synchronisierung läuft…” message. This delay can last 30 seconds or more, during which the banking session may time out, forcing the user to re-enter payment details. This synchronization issue is not an isolated occurrence; it appears to be a recurring problem that affects the app’s usability when speed is essential.
Pricing & Value
The app is free to download and use, which is a positive aspect of its cost. However, the time and frustration caused by its unreliability can outweigh this benefit for users who need quick, dependable access to banking tools. The app’s performance issues may lead some to question whether the bank has invested sufficient resources into this security component.
Updates & Support
The app receives periodic updates, but the release notes often contain generic descriptions without addressing specific performance improvements. Users may find that these updates do not consistently resolve the synchronization delays or other reliability concerns.
