About Aer Lingus App
I’ve had the Aer Lingus app on my iPhone 15 Pro for a few months now. I grabbed it after seeing it pop up in the App Store, thinking it would make my trips back home a bit easier. Honestly, I just wanted something to hold my boarding pass and tell me if my flight was on time. It does those things… sometimes. Other times, it feels like I’m wrestling with it more than using it. For a free app from an airline, you’d hope it just works without a second thought, but that’s not always the case. It’s become that app I open with a sigh, hoping today isn’t one of the days it decides to act up.
Features & Highlights
The stuff it’s supposed to do is all there. You can book flights, which is fine, but I usually do that on my laptop anyway. The check-in button is front and center, and when it works, it’s great to have my boarding pass right in my Apple Wallet. I like being able to see my AerClub points—it’s satisfying to watch that number creep up after a flight. There’s also info on baggage sizes and airport maps tucked away in the menus. I actually used the Dublin Airport map once to find a specific lounge, and it saved me from wandering around. So the pieces are in place, they’re just not always glued together properly.
User Experience
This is where the frustration kicks in. The app looks clean and simple, but it’s got a mind of its own. My worst moment was that Tuesday evening flight from Dublin. I was all checked in, boarding pass loaded on my phone. When I got to the gate agent, my QR code just wouldn’t scan. My screen kept auto-dimming, and even when I held it bright, the scanner beeped red. The pass seemed to glitch, like it was refreshing itself. I had to stand aside, flustered, while the agent looked me up manually. For an app whose main job is to get you on the plane, that’s a massive fail. Another time, trying to check-in for a flight from New York, the app just spun in a circle for ten minutes before giving me an error. I ended up on their mobile website, which worked perfectly. Why do I need the app then?
Pricing
It’s free. Thank goodness. I wouldn’t pay for this in its current state. You use it to manage money you’ve already spent on flights, so charging for it would be a joke. Considering how often I have to use the website as a backup, the app doesn’t add enough reliable value to even think about a price tag. It’s a free tool that should make life easier, and when it doesn’t, you don’t feel like you’ve lost anything but time.
Updates & Support
I see updates every so often in the App Store, usually saying “various bug fixes.” Clearly, they haven’t found them all. I did have to contact support once because my AerClub points from a flight didn’t show up. I used the email option from their main website since the app doesn’t have any direct contact. They got back to me after a few days—not super fast, but the person was helpful and sorted it out. Waiting days for a reply isn’t great when you’re mid-travel panic, but at least they fixed my problem. The app itself feels like it offers zero help if something goes wrong, which isn’t a great feeling when you’re in an airport.
Security & Privacy
It’s the official app from Aer Lingus in the App Store, so I’m not worried about it being fake. It needs all the usual permissions to access my travel info and store my passes. I use a strong password and have Face ID set up to open it, which feels secure enough for what it does. I don’t store my payment info in it, I just let Apple Pay handle that when I book. It seems safe, but honestly, my bigger concern is whether my boarding pass will work, not if my data is stolen.
What are the main features of the Aer Lingus app?
The app allows you to book flights, check in, and store boarding passes in your Apple Wallet. It also lets you track your AerClub points and access useful information like baggage size guides and airport maps.
Can I use the Aer Lingus app to check my AerClub points balance?
Yes, you can view your AerClub points balance directly within the app. The reviewer noted it's satisfying to see the points update after a flight, making it a reliable feature for tracking loyalty rewards.
Why does my boarding pass sometimes fail to scan at the gate?
The app can glitch, causing the boarding pass QR code to refresh or not display properly, which prevents scanning. To avoid this, ensure your screen brightness is high and consider having a backup, like a printed pass or using the mobile website.
What should I do if the app gets stuck during check-in or gives an error?
If the app spins or errors during check-in, try closing and reopening it or checking your internet connection. As a reliable backup, the reviewer successfully used the Aer Lingus mobile website when the app failed.
How does the Aer Lingus app compare to using their mobile website?
The app offers a cleaner interface and features like Apple Wallet integration, but it can be less reliable than the mobile website for core tasks like check-in. The reviewer found the website worked perfectly when the app failed, questioning the app's necessity.
