When I Work Employee Scheduling
How does the shift swapping feature work in When I Work?
When you need to swap a shift, you can set it as open for swap with just two taps in the app. Other employees can then claim it directly, like when Mark's shift was grabbed by Diana within 10 minutes, eliminating the need for back-and-forth texts or calls.
Can employees set their own availability and blackout days in the app?
Yes, employees can set their blackout days once through the availability management tool, and the system automatically flags conflicts when you build the roster. This is especially useful for part-timers with irregular school schedules, as it prevents scheduling errors without manual checks.
What should I do if the location-based clock-in feature isn't working properly?
If the clock-in feature is finicky, try moving closer to the main entrance or a different area, as it may not register in break rooms or peripheral spots. If issues persist, consider using manual clock-in as a backup or contact support to adjust the geofence radius for your location.
How can I quickly handle multiple call-outs without being at a computer?
Open the app, use the 'available now' filter to see who's free, and send swap offers directly to those employees. For example, one user resolved two Saturday morning call-outs in minutes from a bar by sending offers, with an acceptance within five minutes, all without needing a laptop.
How does When I Work compare to other scheduling apps like Homebase or 7shifts?
Unlike broader HR suites, When I Work focuses narrowly on scheduling, shift trading, and time-off requests, making it simpler for small teams. It offers a free tier with core features like real-time push notifications and group messaging, while competitors often require paid plans for similar functionality or have more complex interfaces that can lag with multiple shift swaps.
