About Heartland Payroll+
Heartland Payroll+ is positioned as a mobile companion to the company’s payroll service. While the concept of managing payroll tasks from a phone is appealing, the app delivers only a fraction of that promise. It functions primarily as a limited viewer rather than a full payroll tool, which may leave users who expect mobile functionality feeling underwhelmed. As a free addition to a paid service, it offers basic utility but lacks the depth to be genuinely useful for day-to-day payroll management.
Core Features
The app provides access to a few essential functions. Users can view pay stubs, which is helpful for quickly answering employee questions about overtime or deductions. It also displays who is currently clocked in, offering a snapshot of attendance when away from the workplace. Beyond these basics, however, the feature set is notably sparse. Reports are available but load slowly, and direct deposit status can be viewed but not modified. The most significant limitation is that the app does not allow users to run payroll or correct timecard errors. Despite the “Payroll+” name, the core payroll processing function is absent, which undermines the app’s purpose for many users.
Real-World Use
In practice, the app is best suited for quick look-ups rather than active payroll management. Attempting to finalize payroll or adjust employee hours from the app results in greyed-out buttons and prompts to use the full website. This forces users to return to a desktop or laptop to complete essential tasks, which defeats the purpose of a mobile app. Additionally, the interface can feel sluggish, with noticeable loading delays even on stable internet connections. For users who primarily need a viewer, the app works adequately, but those seeking mobile payroll capabilities will find it falls short.
Pricing & Value
The app itself is free, but requires an active subscription to Heartland’s main payroll service. As a complementary tool, it offers limited added value. It does not meaningfully extend the functionality of the desktop platform, and users evaluating payroll providers based on mobile app quality may find Heartland’s offering lacking. For existing Heartland customers, the app can serve as a convenience for quick data checks, but it feels like an incomplete effort—providing only a small portion of what a mobile payroll tool could and should deliver.
Updates & Support
Some users have reported issues with data not displaying correctly, such as recent payroll runs appearing blank. This suggests that reliability and support responsiveness are areas needing improvement.
