Gatewise Multifamily Access
How do I open the gate with this app?
Just open the app and tap the big blue button that says "Open Gate." That's the main screen, and it's designed to be that simple—no digging through menus or settings.
Can I let guests in without giving them my key fob?
Yes, you can use the "Guests" tab to enter their name and phone number, then pick a time window. The system sends them a code to get through the gate automatically.
What should I do if the app doesn't open the gate?
First, make sure your phone has a good internet connection—either cellular data or Wi-Fi. If the app still won't respond, try closing and reopening it, or check with your building manager to confirm your account is active.
Will the app drain my phone battery if I leave it running?
No, the app doesn't need to run in the background. You only open it when you want to tap the gate button or check for packages, so it has minimal impact on battery life.
How does Gatewise compare to using a physical key fob?
Gatewise is more convenient because your phone is usually already in your hand or pocket, especially when your hands are full. Unlike a fob, you don't have to dig through a purse or bag, and the app's guest feature adds flexibility that a fob can't match.
