My Experience with Crumbl Cookies
So I’ve been using the Crumbl Cookies app for about four months now on my Samsung Galaxy S23. I first got it because I was walking back from a brutal econ exam last October and saw the Crumbl store near my campus had a long line out the door. I didn’t want to wait in that line, plus the cookies are kinda pricey for a student budget, but I was desperate for something sweet. The app made ordering stupid easy. I picked up a four-pack of the chocolate chip and the lemon glaze that week, and honestly, it saved me from a bad day. I’ve used it maybe twice a month since then, usually on Fridays when I want to treat myself after a heavy week of studying. The app’s been pretty reliable for me—no crashes or freezing on my S23. The only time I got annoyed was when I tried to order at 8:55 PM and the store closed at 9, but that’s on me. The rotating menu keeps things interesting, but I kinda wish they’d bring back the peanut butter cookies more often. Overall, it’s a solid app for impulse cookie cravings.
Features Worth Noting
The main thing I like is how fast the ordering is. I open the app, see the weekly flavors right on the home screen without digging through menus, and I can order in maybe two minutes. I set my pickup location to the Crumbl on Oak Street near my dorm, and the app remembers it. The rewards program is actually decent—I’ve earned enough points for a free cookie twice already, which helps since I’m on a tight budget. The app also lets me customize my order, like picking specific quantities per flavor in a box, which is useful when I’m sharing with roommates. The notifications are okay; I get alerts about new flavors every Monday morning, which is nice but sometimes spammy. I like that I can track my order status in real-time—it tells me when it’s being packed and when it’s ready. The app’s design is clean and not cluttered, which matters on my phone’s smaller screen. I also appreciate that I can save my payment info with fingerprint unlock, so I don’t have to type my card number every time.
What Needs Work
Honestly, the biggest problem is the price. Even with the app, a single cookie is like $4.50, and a box of four is over $15. For a student, that’s a lot for a dessert. I ended up only using the app when I had a coupon or when my friends pooled money for a big box. Also, the app sometimes takes a while to load the menu on slow campus WiFi—I’ve stared at that spinning circle for 20 seconds before. Another thing: the app doesn’t have a dark mode. At night in my dorm, the bright white screen hurts my eyes. And I wish it showed historical menus or allowed you to vote for flavors, because there’s no way to see when a past favorite will return. I also noticed that the app doesn’t have a search bar—you have to scroll through the whole week’s menu to find a specific flavor. That’s annoying when you only want one thing.
Pricing
Look, Crumbl isn’t cheap. I’m the kind of person who compares prices between meal plans and cooking at home, so $4.50 per cookie hurts. The app does show the prices clearly before you order, so no sneaky surprises. The rewards program helps a little—you get 10 points per dollar spent, and 100 points gets you a free cookie. So basically, if I spend $10, I get one free cookie eventually. That’s not amazing, but it’s something. They also sometimes push promo codes through the app, like a free cookie on your birthday or a BOGO on random Tuesdays. I’ve snagged a few deals that way. Overall, I only use the app when I have a discount or when I’m treating myself that rare week. If you’re on a budget like me, you won’t be using this daily, but for an occasional splurge, the app is worth having.
Developer Notes
The app gets updated maybe every month or two. I’ve seen a few updates pop up on my phone, and they usually say “bug fixes and performance improvements.” I can’t complain because it’s been stable for me, but I notice they don’t add new features very often. The app looks the same now as when I first downloaded it. I’d like to see them add a favorites list where I can save flavor combos for quick reordering. Also, the app doesn’t have an option to leave feedback or report bugs directly within it—you have to go to the app store. That’s a missed opportunity. One time I had a glitch where the cart showed “0” items but I had three cookies selected, but closing and reopening the app fixed it. The developer seems responsive to reviews though, because I saw them reply to a comment complaining about loading times.
Security & Privacy
I’m not super paranoid about this stuff, but I do care. The app uses my location to find nearby stores, which I’m okay with because Crumbl has a location right off my campus. It also asks for permission to send notifications, which I gave. I paid with my debit card through the app, and I haven’t had any weird charges or issues. The app uses fingerprint authentication on my S23 to secure my payment info, which is nice. I checked the permissions—it only accesses location and storage (to save favorite stores maybe). No access to my contacts or camera, which is good. The app doesn’t ask me to create a complicated password; I just login with my email and a simple password. I haven’t seen anything sketchy. But I do wish the app had a clearer privacy policy link inside the settings, because I couldn’t find it easily. For a cookie app, it feels safe enough, but I wouldn’t save multiple credit cards in it just in case.
How do I quickly order my favorite Crumbl Cookies flavors using the app?
Open the app to see the weekly flavors displayed right on the home screen, then select your pickup location (like the Oak Street store) which the app remembers. You can customize a box with specific quantities per flavor and complete your order in about two minutes.
Can I track my Crumbl order status in real-time through the app?
Yes, the app provides real-time order tracking, showing you when your cookies are being packed and when they’re ready for pickup. This helps you avoid waiting around and plan your arrival at the store.
Why does the Crumbl app sometimes load slowly on campus WiFi, and how can I fix it?
The app may take up to 20 seconds to load the menu on slow or congested WiFi networks, like those on a college campus. To speed things up, try switching to mobile data or connecting to a stronger WiFi signal before opening the app.
How can I save money on Crumbl Cookies using the app as a student?
Use the app’s rewards program to earn points toward free cookies—you can get a free cookie after a few purchases. Also, look for coupons in the app and consider pooling money with friends to buy a larger box, which reduces the per-cookie cost.
How does the Crumbl app compare to ordering directly from the store or other cookie delivery apps?
Unlike waiting in long store lines, the app lets you order ahead and skip the queue, with a clean design and fast checkout. However, it lacks a dark mode and search bar, which some competitors offer, and the cookies are pricier ($4.50 each) than typical bakery apps.
