bb.q Chicken

About bb.q Chicken

My grandson told me about this app a few months back. Every Friday, my husband Frank and I like to get fried chicken and watch a movie. I used to dread calling the place, especially with the background noise in the restaurant. I’d have to repeat our order three times and still worry they got it wrong. I downloaded this app just to avoid that phone call. It’s turned what was a bit of a chore into the easiest part of our weekend. Now I can order our usual from my couch while the news is on, and I know exactly what I’m going to get.

Features & Highlights

The best part is the menu. On my iPhone screen, everything is big and clear with pictures. I’m not guessing what “Golden Olive” chicken looks like. I can see it. When I’m feeling brave, I can even add a spicy level to our wings, which you could never do properly over the phone. I also like the order tracker. After I place the order, a little map shows where it is. It goes from “Preparing” to “Out for delivery.” It stopped Frank from asking me “Did you call it in?” every five minutes. We just watch the little car icon move toward our house. It also saves my usual order, which is a half-and-half of the secret sauce and the soy garlic.

User Experience

It doesn’t confuse me. That’s the highest praise I can give an app. Buttons are labeled clearly, and I never feel lost. A few weeks ago, I was trying to use a coupon from a flyer. I tapped the “Offers” section at the bottom, found the coupon code box, and typed it in. It worked right away and showed the new total before I paid. That’s how it should be. The first time I used it for pickup, I was nervous. I drove there, tapped the “I’m Here” button it told me about, and a young man came out to my car with our food before I could even put my phone down. I was impressed.

Pricing

The app is free, which is good. But what I really like are the points. I don’t have to scan anything or remember a card. Every time I order, I just get points added to my account. Last month, I had enough for a free order of cheese balls. It felt like a nice little reward for just doing what I was going to do anyway. I also see coupons right in the app that say “App Only.” I used one for a free soda with our order. It’s not a huge amount, but it feels like I’m getting a better deal than if I just walked in.

Updates & Support

I haven’t had to call anyone for help, which is a good sign. The app just works. My phone does tell me there’s an update for it every so often. I usually do it. Once, after an update, the “My Orders” screen looked a little different and it took me a second to find my saved favorite. But it was still there. I read some other reviews on the App Store and people seem to say the chat help is decent if you have a problem with an order. For me, no news is good news.

Security & Privacy

I paid with Apple Pay, so I didn’t have to type my card number into the app. That made me feel better. It does ask to use my location, but only to find the nearest restaurant, which makes sense. I said yes to notifications because I want to know when my food is coming. The only messages I get are about my order status or sometimes a coupon, which is fine by me. I’m not getting ads for other things. Just reminders about chicken, which is what I wanted in the first place.