Zen Planner Member App
What can I book using the Zen Planner Member App?
You can book a wide variety of sessions, including regular fitness classes, open gym time slots, and special workshops. The app shows your gym's entire weekly schedule, making it easy to reserve a spot with just a couple of taps.
How do I check in for my class using the app?
When you arrive at the gym, open the app and look for a large 'Check In' button on the home screen. Tapping it once will check you in, eliminating the need to use a front desk iPad or wait for staff assistance.
What should I do if the app isn't showing my upcoming booked classes?
First, try logging out of the app and then logging back in, as this often resolves display issues. If that doesn't work, ensure your app is updated and you have a stable internet connection before contacting support.
Why might the check-in feature be slow or unresponsive at the gym?
Check-in can sometimes hang if you have poor cell service inside the building and the gym's WiFi is spotty. For a smoother experience, try connecting to the gym's WiFi or checking in just before you enter the building.
How does the Zen Planner Member App compare to using a gym's website for bookings?
The app is designed for faster, on-the-go booking and check-in directly from your phone. Unlike a website, it provides a streamlined, mobile-optimized experience with features like a one-tap check-in button on the home screen.
