Subway®
How does the Subway® rewards program work and how many points do I need for a free sub?
You earn points for every dollar you spend, and once you accumulate 200 points, you can redeem them for a free sub. The points add up quickly if you're a regular customer, especially when you combine them with the app's exclusive deals.
Can I save my usual order and reorder it quickly in the Subway® app?
Yes, you can save your favorite custom order, like a turkey on Italian herbs and cheese with extra spinach and chipotle sauce, and tap 'reorder' to place it in about five seconds. This feature is great for picky eaters who want to take their time customizing without holding up the line.
What should I do if the Subway® app freezes when I try to apply a coupon or load my order?
If the app freezes, try closing it completely and reopening it. If the issue persists during a rush, you can ask the cashier to manually enter your order, though this defeats the app's convenience. For ongoing problems, contact Subway support, but be prepared for a slow response.
My Subway® rewards aren't showing up after a purchase—how can I get them fixed?
Email Subway support with details of your purchase, but note that replies can take several days and may initially be generic. You may need to follow up multiple times to get the issue resolved, as the support team can be slow and unhelpful.
How does the Subway® app compare to other fast food apps like McDonald's or Chipotle?
The Subway® app stands out for its straightforward rewards program where 200 points earn a free sub, and its exclusive coupons like 'buy one footlong, get one 50% off' are great for budget-conscious users. However, its app stability and customer support lag behind competitors, which can be frustrating during busy times.
