Southwest Airlines
How do I access my mobile boarding pass on the Southwest app, and will it work without an internet connection?
Your mobile boarding pass is saved in the app under the 'My Trips' menu. It works even in airplane mode—just turn off your signal and the QR code will still display, so you don't need to worry about spotty terminal Wi-Fi.
Can I rebook a cancelled flight directly through the Southwest app?
Yes, the app includes a rebooking option in the menu if your flight gets cancelled. While I haven't tested it personally, it's available as a self-service feature to help you quickly change plans without calling customer service.
Why does the Southwest app sometimes crash or freeze when I open the 'My Trips' tab?
This is a known issue—the app can freeze or go to a white screen when loading 'My Trips,' especially on iPhone 14. If it happens, force close the app and reopen it; that usually resolves the problem temporarily.
How do I add EarlyBird Check-In to an existing reservation in the Southwest app?
EarlyBird Check-In is buried under three taps in the app, and it may give a generic error when you try to add it to an existing booking. If that happens, it's more reliable to add it through the Southwest website instead.
How does the Southwest app compare to the website for checking in and getting boarding passes?
The app is much faster for check-in—I got my boarding position in under ten seconds at 5:45 AM, while the website can be slower. However, the website is more reliable for tasks like adding EarlyBird Check-In, since the app sometimes errors out.
