Railcard
Can I store multiple Railcards in the Railcard app?
Yes, you can add multiple digital railcards to the app. For example, you can store your own 26-30 Railcard and also add a Two Together card for trips with a partner, all accessible from one phone.
Does the app include a journey planner with discounted prices?
Yes, the app has a built-in journey planner. When you enter your route, it automatically applies your railcard discount and shows the reduced fare, saving you from having to calculate it yourself.
What should I do if the app logs me out unexpectedly or my card disappears?
First, try logging back in with your account details. If your card is missing from the main screen, check the app's menu or settings—it may have been moved after an update. Always keep a copy of your purchase confirmation email as a backup.
Why does the Railcard app need access to my photos and network?
The app requests these permissions to display your digital card properly and to verify it's connected to the internet for updates and validation. It's a standard requirement for many official travel apps, but you can review permissions in your phone settings.
How does the digital Railcard compare to the physical plastic card?
The digital version costs the same £30 per year and offers the same discounts, but it's more convenient since you always have it on your phone. However, it can be less reliable due to app bugs, updates, and poor signal, so some users prefer the physical card for peace of mind.
