Push Health: Telehealth App
How do I get a prescription refill through the app?
You can send a message to a provider describing your need and upload photos, like a picture of your current medication. For a simple refill, messaging is usually enough, and you'll get a response within a few hours.
Can I use video calls for my consultation?
Yes, the app supports video calls if you prefer a face-to-face interaction, but for straightforward issues like a refill, the messaging feature works perfectly. You can choose whichever option fits your situation best.
Why haven't I heard back from support about my billing question?
In-app support can be slow to respond—some users report waiting several days for a reply. If you need a faster answer, try checking the app's FAQ section or reaching out through their website's contact form.
The app isn't sending me push notifications for new messages. What should I do?
First, make sure notifications are enabled for Push Health in your phone's settings. If they're on and you're still missing alerts, try restarting the app or reinstalling it to refresh the connection.
How does Push Health compare to other telehealth apps like Teladoc?
Push Health is more streamlined for quick, specific needs like prescription refills, while Teladoc offers a broader range of services including primary care and mental health. Push Health also doesn't bill insurance directly—you pay per consultation and submit a superbill yourself.
