Postbank BestSign
How does the Postbank BestSign app work for approving payments?
When you make a payment that requires confirmation, a notification pops up on your phone. You tap it to see the full details on your lock screen, then use Face ID or your fingerprint to approve the transaction.
Can I use BestSign to sign PDF documents?
Yes, you can sign PDFs directly through the app. Just open the document, tap 'share,' select BestSign, confirm with your face, and a signed copy saves to your files instantly.
Why is the first-time setup so difficult and what can I do to make it easier?
The setup requires registering your device through the online banking portal, and the instructions can be confusing. To speed things up, make sure you have your banking login details ready and follow the on-screen steps in the web portal carefully before opening the app.
What should I do if BestSign is not showing a notification for a payment I'm trying to make?
First, check that your phone's notifications are enabled for the BestSign app and that you're logged into your online banking session. If it still doesn't appear, try closing and reopening the app or restarting your phone.
How does BestSign compare to using a physical TAN generator?
BestSign is much more convenient because it replaces the clunky hardware with your phone's biometrics. Once set up, you can approve payments and sign documents instantly without hunting for a separate device, though the initial setup is more involved than just using a TAN generator.
