Paylocity
How do I view my W-2 or pay stubs in the Paylocity app?
Open the app and navigate to the paystubs or tax forms section from the main menu. Documents can take up to 30 seconds to load, so be patient—especially if you're in a hurry. If it hangs, try closing and reopening the app.
How do I request time off using Paylocity?
Go to the time-off request feature, pick your dates, add a note, and hit submit—your manager gets it instantly. If your request keeps disappearing, try clearing the app cache or updating the app, as this is a known bug. If the issue persists, contact your manager directly since support can be slow.
Why is the Paylocity app so slow on my phone?
Load times are a common complaint, especially when switching between tabs like paystubs and time-off requests—it can take 10–15 seconds. To improve performance, make sure your app is updated, close background apps, and restart your phone if it crashes. If it's still slow, your employer may need to optimize server settings.
How do I contact Paylocity support when the app has an error?
Use the help section within the app to send a message, but expect a slow response—replies can take 4 days or more, often with a vague automated reply first. For urgent issues like a disappearing time-off request, it's faster to email your manager directly.
How does Paylocity compare to ADP for checking pay stubs and time-off?
ADP is more predictable and less clunky, while Paylocity feels slower and less intuitive—especially for finding basic info like direct deposit details. Paylocity is free for employees and works for quick pay stub glances, but ADP offers a smoother experience with faster load times and better support.
