Patient Gateway

Patient Gateway lets you view lab results, message your doctor, and book appointments. While notifications for new results are useful, the messaging system is very slow and the appointment calendar takes a long time to load.

Yes, you’ll get a notification when results are available, which is handy for a quick glance. However, finding a specific report requires navigating through cluttered menus and a poorly formatted list, which can take several minutes.

This is a common complaint—the app logs you out frequently, often multiple times per day. The strict password requirements make logging back in frustrating, but there’s no built-in fix; you’ll just have to re-enter your credentials each time.

Unfortunately, there’s no user-side fix for the sluggish performance, which affects everything from the calendar to message delivery. The app feels outdated and poorly optimized, so you might need to contact your healthcare provider’s IT support to report the issue.

Both apps let you view labs and message your doctor, but MyChart generally loads faster and has a more intuitive design. Patient Gateway is free, but its clunky interface and frequent logouts make MyChart a better choice if your provider supports it.