NatWest Mobile Banking
How do I freeze my NatWest card using the mobile app?
Open the app and navigate to the card management section, where you'll find a 'freeze card' option. Tapping it will instantly lock your card, which is useful if you've lost your wallet or suspect fraud. You can unfreeze it just as easily once you've found your card.
Does the NatWest app support Face ID login?
Yes, the app supports Face ID for quick and secure login. However, it may take an extra second to recognize you in poor lighting, so ensure your face is well-lit for the best experience.
Why is the NatWest app sometimes slow or laggy when making payments?
The app can experience slight delays, especially when transferring money or navigating between tabs, which may last a few seconds. This is likely due to the app's performance optimization, and restarting the app or ensuring you have a stable internet connection can help reduce lag.
How can I see my account balance without tapping into an account on the NatWest app?
Currently, the home screen does not display your balance automatically; you need to tap into a specific account to view it. This is a design limitation, but you can check your balance quickly by using the 'accounts' tab or setting up a widget if your phone supports it.
How does NatWest Mobile Banking compare to Monzo or Starling?
NatWest offers standard banking features like balance checks, transfers, and card freezing, but its navigation feels more dated and slower than Monzo or Starling. While NatWest is reliable for basic tasks, competitors provide a smoother, more modern user experience with instant updates and a cleaner interface.
