myRAC
What features does the myRAC app offer besides roadside assistance?
The app lets you request help, track the patrol van on a map, check fuel prices, and store a photo of your driver's license for quick access. These extras are handy for planning trips or keeping documents handy, but the core roadside help feature is the main draw.
How does the breakdown assist feature work in the myRAC app?
You can submit a request for help directly through the app, and it shows a map with a patrol van icon that's supposed to move as the van gets closer. However, users have reported that the map icon can freeze in place for long periods, which undermines the sense of progress and reassurance you'd expect in an emergency.
Why is the myRAC app's map tracking so slow or unresponsive?
The map tracking often fails to update in real time, with the patrol van icon staying stuck in one spot for 45 minutes or more, even when help is on the way. This is a known glitch that can cause anxiety, especially if you're stranded and relying on the app for updates.
I can't save changes or add a car to the myRAC app. What should I do?
This is a common issue where tapping save doesn't show a confirmation message, leaving you unsure if the details were stored. A workaround is to navigate away and then back into the section to check if the changes stuck, but RAC needs to fix this lack of feedback for a smoother experience.
How does the myRAC app compare to the NRMA app for roadside assistance?
Both apps offer help requests and patrol tracking, but the NRMA app generally has a more reliable real-time map and smoother menu navigation. The myRAC app's frozen tracking and confusing menus make it less dependable for families who need calm and clarity during a breakdown.
