LiveWell with Advocate Aurora
Can I book appointments and refill prescriptions through the LiveWell app?
Yes, the app makes booking appointments and refilling prescriptions very simple. You can schedule a check-up in just a few taps, and refilling medications like allergy meds takes only three taps to send the request to your pharmacy.
How do I view my lab results and doctor's comments in the app?
You'll receive a push notification when new lab results are available, and you can view them along with your doctor's comments right on your phone. This feature often gets results to you before a phone call, helping reduce wait-time anxiety.
Why is it so hard to find specific health records like a flu shot record in the app?
The menu structure can be deep and unintuitive, so finding items like a flu shot record may require tapping through several sections such as 'Health Record' and 'Preventive Care.' We recommend using the search function or bookmarking important documents for faster access.
What should I do if I have a billing or support question that the app doesn't answer?
If you can't find the answer in the app's help section, your best bet is to call the provider's billing or support line directly. The app's in-app support options can be limited, so a quick phone call often resolves billing questions faster.
How does LiveWell compare to MyChart for managing healthcare?
Both apps offer appointment booking, prescription refills, and lab results, but LiveWell is more tightly integrated with Advocate Aurora's system. Many users find LiveWell's dashboard simpler for daily use, though MyChart may have a slightly more intuitive menu for digging into old records.
