LEGO® Insiders: Shop & Rewards
How does the receipt scanning feature work for earning rewards?
After buying a LEGO set from any retailer, you can scan your receipt using the app's built-in scanner. The points usually show up in your account within a few days, and you can then redeem them for discounts on future purchases.
Can I access digital building instructions for my LEGO sets through this app?
Yes, the app includes a library of digital building instructions with 3D zoom and rotate features. This is especially handy if you lose a paper booklet or want a clearer view of complex steps, like on Technic sets.
Why aren't my reward points showing up after I scanned my receipt?
Points can take a few days to appear, so don't worry if they're not immediate. Make sure your receipt is from an eligible retailer and that the scan captures the entire barcode and store details clearly.
The push notifications for double-points events aren't working—what should I do?
First, check that you've enabled notifications for the app in your device settings. If they're on but you're still missing alerts, try logging out and back in, and make sure your app is updated to the latest version.
How does the LEGO Insiders app compare to the official LEGO website for shopping and rewards?
The app offers a more streamlined experience with features like receipt scanning and a community feed that the website lacks. While the website is great for browsing on a desktop, the app makes it easier to track rewards and access building instructions on the go.
