Illinois Tollway
How do I pay a missed toll using the Illinois Tollway app?
Open the app, enter your license plate number, and you can pay the missed toll right there in about three minutes. It's a straightforward process that saves you from getting a violation notice in the mail weeks later.
Can I check my I-PASS balance and get low-balance alerts?
Yes, your I-PASS balance is displayed right on the home screen, and you can set up low-balance alerts. When you get an alert, you can add funds like $20 with just a couple of taps, even while waiting in a school pickup line.
Why is the initial login so difficult, and how can I fix it?
The app requires your physical I-PASS account number to log in for the first time—your email or license plate won't work. To avoid digging through old paperwork, keep your account number saved somewhere accessible, like in a password manager or a note on your phone.
The app feels slow when loading my trip history. Is there a way to speed it up?
The app can take around 10 seconds to load a full list of trips, which is a known limitation of its older design. For quicker access, try viewing only recent transactions or ensure your internet connection is stable, as the app's performance improves with a strong signal.
How does the Illinois Tollway app compare to E-ZPass's app for managing tolls?
Unlike E-ZPass's app, which can feel more corporate and less user-friendly, the Illinois Tollway app is straightforward and directly addresses common needs like paying missed tolls and checking balances. It's less flashy but more practical for daily commuters, especially with its clear transaction history and low-balance alerts.
