Hancock Whitney
How do I deposit a check using the Hancock Whitney app?
Open the app and select the option to deposit a check. The camera guide will help you line up the check perfectly, and you can complete the deposit in just a few seconds.
Can I lock my debit card if I lose my wallet?
Yes, you can instantly lock your debit card from the app's settings. This is a great safety feature that gives you peace of mind if your card goes missing.
Why did my transfer disappear and how can I get help?
If a transfer isn't showing in your history or scheduled payments, the in-app messaging support can be slow and generic. For urgent issues, it's faster to call the main customer service line directly.
How do I quickly move money from checking to savings?
Use the transfer feature in the app—it takes just three taps to move funds from your couch. You can set up recurring transfers for payday to make saving automatic.
How does Hancock Whitney compare to a competitor like Chime?
Hancock Whitney is straightforward and reliable for basic banking, but its customer support via the app is much slower than Chime's. Chime offers faster in-app help and more modern features, but Hancock Whitney feels more like a traditional branch experience.
