GOV.UK ID Check
What documents can I use with the GOV.UK ID Check app?
You can use a biometric passport or a UK driving licence. The app reads the NFC chip in your passport, similar to contactless payment technology, to verify your identity.
How does the app save me time when renewing my passport?
After you verify your identity in the app, it sends you directly to the online renewal form with your personal details—like name, date of birth, and passport number—already filled in. This saves you from typing the same information twice.
The selfie video scan isn't working for me. What can I do?
Make sure you're in a well-lit room and follow the on-screen instructions to slowly turn your head side to side. If it still fails, check that your phone's camera is clean and that you've granted the app camera permission.
Why does the app fail to read my passport's NFC chip?
First, ensure your passport is open to the photo page and placed on a flat surface. Then hold the top of your phone against the back cover of the passport—if it doesn't beep within a few seconds, try removing any phone case or moving the phone slightly until it connects.
How does GOV.UK ID Check compare to using a third-party identity verification service like Post Office or a certified professional?
Unlike paid services that require you to visit a post office or pay a professional to certify documents, this app is completely free and works from home. It also verifies your identity in about five minutes, whereas traditional methods can take days due to travel and processing time.
