Extra Space Storage
How does the gate access feature work in the Extra Space Storage app?
The app includes a big 'Open Gate' button on the home screen. When you pull up to the facility, just tap that button from your car, and the gate will open automatically—no more fumbling for a text code or remembering a keypad number.
Can I view my billing history and rental agreement through the app?
Yes, the billing section shows a clear payment history, including past payments and upcoming due dates. You can also pull up a PDF of your rental agreement directly in the app, which is handy for checking exact unit dimensions or terms.
Why am I getting vague push notifications like 'Important message about your account'?
Some users report receiving generic push notifications that don't explain the issue. The app's notification system can be unclear at times, and you may need to log in and check your account or messages to find out what the alert actually means.
The app isn't opening the gate—what should I do if it fails?
First, make sure your phone has a stable internet connection and Bluetooth is enabled if required. If the gate still doesn't respond, try closing and reopening the app, or use the traditional keypad code as a backup. If the problem persists, contact Extra Space Storage support for help.
How does Extra Space Storage's app compare to competitor storage apps like Public Storage or CubeSmart?
Extra Space Storage's app focuses on simplicity, with a clean home screen and a reliable one-tap gate opener, which many users find more convenient than competitor apps that may have cluttered menus or slower performance. However, some competitors offer more advanced features like moving truck reservations or 24/7 customer chat, so if you need those extras, you might want to compare.
