Eurostar Trains
Can I select my exact seat and store my passport details in the Eurostar app?
Yes, you can pick your exact seat from a carriage map, including forward-facing window seats in quiet carriages. The app also lets you securely store your passport details, so you don’t have to dig out the document every time you book.
Does the Eurostar app work offline for ticket access?
Yes, the app provides a QR code that works offline, so you can access your ticket even without an internet connection. You can also add your ticket to Apple Wallet for quick scanning at stations like St. Pancras.
What should I do if the app freezes when refreshing travel alerts?
If the app freezes while refreshing travel alerts, you may need to force close and restart the app, as a full restart usually resolves the issue. This has happened occasionally, but the live updates and push notifications are generally reliable during delays.
Why can't I find where to add my frequent traveler number in the app?
The frequent traveler number is buried in the profile section under 'Personal Details,' not in the booking area, which can be tricky to find. Once you locate it, you can save it for future bookings, but the placement is a known UI quirk.
How does the Eurostar app compare to booking directly on the Eurostar website?
The app offers the same ticket prices and promotions as the website, so you won’t pay more for using it. However, the app adds convenience with offline QR codes, seat selection, and a faster 'Modify Booking' feature, making it better for frequent travelers than the website.
