Duke Energy
What features does the Duke Energy app offer for tracking my energy usage?
The app provides detailed energy usage graphs that break down consumption by day and even by hour. This free feature lets you spot spikes, like when you're cooking dinner or running the dishwasher, helping you become more aware of your habits.
How do I use the outage map in the Duke Energy app?
The outage map lets you zoom right into your street to see if any problems are reported nearby. You can also report an outage directly from the map, which is handy during a storm or power issue.
Why is the Duke Energy app sometimes laggy when switching between tabs?
Some users notice a tiny but noticeable lag when navigating between tabs, like going from Outages back to Home. This is likely a performance issue on certain devices, and restarting the app or closing background apps can sometimes help.
The Duke Energy app asked for my location to report a streetlight issue, but then what happened?
After granting location access, the app should proceed to let you submit the report. If it gets stuck or doesn't respond, try force-quitting the app and reopening it, or check that your location services are enabled in your iPhone settings.
How does the Duke Energy app compare to my old power company's app?
The Duke Energy app covers the basics well, with a standout outage map and clear billing information, unlike many older utility apps that feel clunky. However, it still has that corporate utility vibe and some navigation lag, so while it's a solid improvement, it won't win any design awards.
