CVS/pharmacy
How do I refill a prescription using the CVS app?
Open the app and tap on the prescription you want to refill, then hit the refill button. It’s much faster than calling the pharmacy and you can see your full prescription history right there.
Can I use the app to find and apply coupons in-store?
Yes, use the barcode scanner in the shopping tab to check prices and see if any loaded coupons apply before you check out. Just scan the item’s barcode in the aisle and the discount will pop up at the register.
Why didn’t a coupon apply at checkout, and how can I get help?
This can happen if the coupon expired or wasn’t properly loaded to your ExtraCare card. Try using the in-app chat, but be aware the first response is often automated; if it doesn’t resolve the issue, ask to speak with a human agent.
The app feels cluttered and I can’t find where to manage prescriptions versus past orders. What should I do?
Navigate to the main menu and look for separate sections labeled 'Prescriptions' for refills and history, and 'Orders' for past purchases. If you’re still lost, use the search bar at the top of the app to quickly jump to what you need.
How does the CVS app compare to the Walgreens app for prescription refills and coupons?
Both apps offer easy prescription refills and coupon loading, but CVS’s barcode scanner in-store feels more seamless for checking discounts on the spot. Walgreens tends to have a cleaner interface, while CVS packs in more features, which can feel cluttered but offers more value once you learn it.
