1800 Contacts - Lens Store
How does the box scanner work in the 1800 Contacts app?
You simply point your phone's camera at the barcode on your contact lens box, and the app instantly loads your exact brand, power, and prescription details into your cart. It saves you from manually typing in codes and makes reordering almost effortless.
Can I use the virtual try-on feature to test colored contact lenses?
Yes, the app includes a virtual try-on for tinted lenses, though it's not perfect since your front camera isn't a mirror. It gives you a decent idea of how a color might look, helping you avoid choices that don't suit you before you buy.
What should I do if my prescription expires while using the app?
The app sends you a notification when your prescription is about to expire, so you can reorder in time. You can also use the app to schedule an eye exam directly, making it easy to get a new prescription without leaving the app.
How do I contact customer support if my order is delayed?
You can use the in-app chat feature to reach a real person quickly—usually within a minute. They'll look up your order, explain the delay (like weather issues), and update your tracking without you having to repeat your order number.
How does the 1800 Contacts app compare to ordering from a local optometrist?
The app is free to download and offers competitive prices, often better than local optometrists, especially with sales and promo codes. Plus, you save time and hassle by avoiding store visits, and most orders ship free and fast.
